Institutional Equity
What Is the Best Help Desk Software?
- The type of support your customers expect and the experience you want to give your customers (multiple channels, self-support, etc.)
- The needs of your support team (maximize productivity)
- Essential and non-essential features (focus first on core requirements)
- Scalability (limit future investment needs)
- Reporting options (consider which metrics you use and why)
- Test and trial (do this from both the support side as well as the customer side)
- Reliability and support (during integration as well as down the road)
